XS Infosol "the invicible technology"
Home Home   Contact Us Search   Site Map Sitemap  

Questions? Call : +91-120-4978080(India)
linkedin
Dialer, Predictive Dialer,Auto dialer,Automated Attendant,Call Queuing,Call Barging,Voice Logger, Call Transfer, Call Monitoring,Call Forward, Call Centre Solutions, In Bound dailer,Out Bound Dialer, Call Details Record, Music on Hold, Database Integration, Call Forward,voice recording,voice logging,voice loggers,In Bound and Out Bound calls,Multi-call Queue Packaging,Preview Dialer,Call Centre Software
  Smart Dialer
  Smart Dialer Home
  Why I Need Smart Dialer?
  Features
  Scenarios
  Reporting Structure
  System Requirements
  Request A Trial
  Report A Bug
 
  Smart Dialer
 
Dialer, Predictive Dialer,Auto dialer,Automated Attendant,Call Queuing,Call Barging,Voice Logger, Call Transfer, Call Monitoring,Call Forward, Call Centre Solutions, In Bound dailer,Out Bound Dialer, Call Details Record, Music on Hold, Database Integration, Call Forward,voice recording,voice logging,voice loggers,In Bound and Out Bound calls,Multi-call Queue Packaging,Preview Dialer,Call Centre Software Smart Dialer is a smart way to get rid of call centre problems.

For Price:   Contact

Call US: +91 - 9953007913, 9953007908, 9953007923, 9953007920
Dialer, Predictive Dialer,Auto dialer,Automated Attendant,Call Queuing,Call Barging,Voice Logger, Call Transfer, Call Monitoring,Call Forward, Call Centre Solutions, In Bound dailer,Out Bound Dialer, Call Details Record, Music on Hold, Database Integration, Call Forward,voice recording,voice logging,voice loggers,In Bound and Out Bound calls,Multi-call Queue Packaging,Preview Dialer,Call Centre Software
 
  Detailed Reporting and Real-time Information
 

Smart Dialer reporting function is a cradle-to-grave data collection engine and analytic tool. Managers and supervisors can generate custom reports quickly and easily on Standard contact center statistics.

For example, the number of dials, the status of agents, of campaigns or the number of records being processed in a given calling list are all standard pieces of information provided by the application in real time. And in printed form once the Information has reached the database.

 
  Reporting structure
 
  Smart Dialer can generate historical reports for agents, agent groups, campaigns, calling lists and queues.
  Reports can be produced on an hourly, daily, monthly or yearly basis. Daily reports can be as precise as showing information in 15-minute slices. Telephony Reports.
Reports covering aspects that are standard in the field of telephony.
 
  Application Reports
 
Reports that cover those elements those are specific to the application.

About agents
  Productivity ratio
  Agent busy factor
Average handling time
Average talk time for inbound calls
Average talk time for outbound calls
 
About groups of agents
  Busy factor
  Average handling time
Average talk time for inbound calls
Average talk time for outbound calls
 
About performance agents in a group
  Number of contacts
  Number of sales
Number of sales per hour
Percentage of sales closed
 
About campaigns About calling lists About queues
  Hit rate
  Service factor
 
  Customized Reports
 
  Smart Dialer presents standard items on which to report in the field of telephony and about the application itself.
  You can remove or change any of the information that can be observed live or Reported on. You can also add new items to be recorded
  Extra option in Smart Dialer is admin can recycle the leads of an particular campaign.
 
  Sum Up. What's in it for you? (REPORTING)
 
  Save time. Rapid production of reports on standard contact center Statistics and real-time monitoring.
  Save money. Improved agent productivity and customer service. By viewing quickly how the settings you have selected to run. Your Campaign are affecting your objectives, you do not have to wait hours to make judicious adjustments. Problems can be flagged so supervisors can resolve them immediately.
  Unparalleled flexibility. Contact center managers can define their reporting needs, collect data accordingly, and instantly produce accurate information on any combination of sites, campaigns, agents or clients.
Network Products Web Services Communication Software Other Products
  Smartguard   Hosting   CRM   CD Presentation
  Firewall   Domain Registration   IVR   Mail Solution Server
  Mail Solution Server   Web Advertisement / SEO   Smart Dialer   Smart HRM
  Bandwidth Management S/w   Shopping Cart/Ecommerce   Smart Call Box - IPPBX   Sale & lead Management
  Package Management   Web Designing & Development   SMS Route   Music Smart
  Multiple ISPs Support     SMS Application   Out Sourcing
 
Copyright XS INFOSOL Inc. All Rights Reserved | Agreement | Acceptable Use Policy | Terms of Use/Terms & condition | Privacy Policy