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| Restrict only the unauthenticated user to talk on. Only authenticated user can use soft Phone. |
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Auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered.
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Blended Agents can be blended across multiple campaigns |
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Stats Agent/Campaign stats |
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Answering machine detection Various methods |
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Lead filtering on the fly custom filters via the dialeradmin. Manage campaigns online Change campaign settings via the dialer admin page quickly without having to restart campaign or have agents log off and back on! |
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| A log of all calls made including: source no., destination no., call duration, date, time etc.Third party database if records are to be stored in format other than text file. |
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| Allows multiple calls to be placed in a queue and answered by the next available operator. |
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| Recording of a phone conversation for later playback.Significant amounts of disk space may be used (approx. 16KB/sec of recording). |
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| Allows a supervisor to listen in on active calls across a group of phones.Privacy Policy for staff. |
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| Transfer a call to another extension. |
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| Allows a supervisor to listen in on a phone conversation. |
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| No external device is required. Ships with a reasonable selection of tracks. Music loaded onto server. Asterisk ships with basic selection. |
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| Music plays when transferring calls between extensions. As per Music on Hold. |
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| Store call information in a database for later retrieval. Third party database such as MySQL. |
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| Ability to access a database during a call to provide such information as a customers outstanding balance. e.g. Asterisk can whisper the callers balance or name in your ear just before putting the caller through third party database. |
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| Variably forward the call after hunting the free channel. |
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API Integration with existing CRM & MIS |
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| Smart Call box can integrate with any existing CRM & MIS without any changes. |
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