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Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
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Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
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  SmartCRM
 
Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger CRM is a most powerfull software to manage Office resource problem.

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Call US: +91 - 9312833074		 Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
 
  SmartCRM
 
Smart CRM Solution that helps enterprise businesses to manage customer relationships in a highly organized and efficient way. In today's competitive market, it is essential to build and sustain relationship with customers, while keeping costs low, but delivering results better than ever before. Smart CRM solution, is feature-rich software that seamlessly integrates all aspects of customer life cycle from identifying business opportunities to sustaining existing customers. You can automate everyday tasks, catch mission-critical & time-sensitive issues and stay on top of big opportunities.
 
  Features
 
  Create New Department
  Edit Department
Active / inactive Department
  Assign multiple department heads with ranking
  Show all tickets under department (date wise, department head wise, operator wise)
  Show all answered / un-answered tickets under department (date wise, department head wise, operator wise)
  Show all transferred tickets under department (date wise, department head wise, operator wise)
  All active / inactive department heads and operators in department
  Show all locked tickets under department (date wise )
  Create New category under selected Department
  Edit category
  Delete category and all tickets, there replies , everything under it
  Assign multiple operators with ranking to categories
Show all tickets under category (date wise, department head wise, operator wise)
  Show all answered / un-answered tickets under category (date wise, department head wise, operator wise)
  Show all transferred tickets under category (date wise, department head wise, operator wise)
  All active / inactive operators in categories
  All locked tickets under category
  View all tickets of (client, operator, department)
  View all Opened tickets of (client, operator, department)
  View all Closed tickets of (client, operator, department)
  View all Transferred tickets of (client, operator, department)
 
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