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| Restrict only the unauthenticated user to talk on. Only authenticated user can use soft Phone. |
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| Allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. e.g. select 1 for sales, 2 for support... |
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| A list of persons or organizations that have incurred disapproval or suspicion and therefore penalised. |
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| Ability to transfer a call to another extension without the need to wait for the other person to pick up. |
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| A log of all calls made including: source no., destination no., call duration, date, time etc.Third party database if records are to be stored in format other than text file. |
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| Calls are automatically forwarded to another extension or phone if the phone is busy. |
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Call Forward on No Answer |
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| Calls are automatically forwarded to another extension if not answered after a defined number of rings. |
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| Allows a call to be 'parked' on a virtual extension and then picked up by a third party by dialling in to that extension. |
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| Allows multiple calls to be placed in a queue and answered by the next available operator. |
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| Recording of a phone conversation for later playback.Significant amounts of disk space may be used (approx. 16KB/sec of recording). |
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| Transfer a call to another extension. |
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| Allows switching between two simultaneous calls. |
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| Allows a supervisor to listen in on a phone conversation. |
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| Block a call based on the callers phone number. |
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| See the phone number of a second caller whilst talking to the first caller. |
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Interactive Voice Response (IVR) |
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| Advanced system for call handling allows callers to navigate a menu system by dialling a number offered from a range of options. e.g. Please dial 1 for sales, 2 for admin.... Allows for creation of systems such as making credit card payments, entering of timesheets etc. |
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| No external device is required. Ships with a reasonable selection of tracks. Music loaded onto server. Asterisk ships with basic selection. |
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| Music plays when transferring calls between extensions. As per Music on Hold. |
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| Store call information in a database for later retrieval. Third party database such as MySQL. |
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| Ability to access a database during a call to provide such information as a customers outstanding balance. e.g. Asterisk can whisper the callers balance or name in your ear just before putting the caller through third party database. |
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| Displays the callers phone number on the phones screen. Remote phone must send caller's ID. |
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| Variably forward the call after hunting the free channel. |
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API Integration with existing CRM & MIS |
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| Smart Call box can integrate with any existing CRM & MIS without any changes. |
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