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Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
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Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
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Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger CRM is a most powerfull software to manage Office resource problem.

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Call US: +91 - 9312833074		 Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger
 
  Department
 
Bandwidth Management
  Create New Department
  Edit Department
Delete Department and all sub categories under it, all tickets, there replies, everything under it
  Active / inactive Department
  Assign multiple department heads with ranking
  Assign multiple operators with ranking
  Show all tickets under department (date wise, department head wise, operator wise)
  Show all answered / un-answered tickets under department (date wise, department head wise, operator wise)
  Show all transferred tickets under department (date wise, department head wise, operator wise)
  All active / inactive department heads and operators in department
  Show all locked tickets under department (date wise )
 
  Category
 
Subscriber Internet Managements
  Create New category under selected Department
  Edit category
Delete category and all tickets, there replies , everything under it
  Active / inactive
  Assign multiple operators with ranking to categories
  Show all tickets under category (date wise, department head wise, operator wise)
  Show all answered / un-answered tickets under category (date wise, department head wise, operator wise)
  Show all transferred tickets under category (date wise, department head wise, operator wise)
  All active / inactive operators in categories
  All locked tickets under category
 
  Department Heads / Operators
 
Bandwidth Management
  Create New category under selected Department
  Edit category
Delete category and all tickets, there replies , everything under it
  Active / inactive
  Assign multiple operators with ranking to categories
  Show all tickets under category (date wise, department head wise, operator wise)
  Show all answered / un-answered tickets under category (date wise, department head wise, operator wise)
  Show all transferred tickets under category (date wise, department head wise, operator wise)
  All active / inactive operators in categories
  All locked tickets under category
 
  Tickets
 
  View all tickets of (client, operator, department)
  View all Opened tickets of (client, operator, department)
View all Closed tickets of (client, operator, department)
  View all Locked tickets of (client, operator, department)
  View all Transferred tickets of (client, operator, department)
  Can ban a ticket
  Reply to ticket
  Can edit tickets
  Can Transfer tickets
  Can lock a ticket
  View all Paid tickets / un-paid tickets
  Can delete and close a ticket
 
  Search
 
Client Firewall
  Ticket number
  Dates between
Banned tickets
  Locked tickets
  Closed tickets
  Transferred tickets
  Priority wise tickets
  Client wise
  Paid tickets
  Un-paid tickets
 
  Client / Guest
 
E-mail Virus Scanning
  Add / edit / delete client
  Change status of client / guest
Make guest user to Client
  Show all paid / unpaid tickets of client
  Search by client name , email , ticket number
  Show Answered / un-answered tickets
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