|
|
 |
CRM is a most powerfull software to manage Office resource problem.
For Price:
Call US:+91 - 9953007913, 9953007908, 9953007923, 9953007920 |
 |
|
|
 |
| |
Create New Department |
| |
Edit Department |
|
Delete Department and all sub categories under it, all tickets, there replies, everything under it |
| |
Active / inactive Department |
| |
Assign multiple department heads with ranking |
| |
Assign multiple operators with ranking |
| |
Show all tickets under department (date wise, department head wise, operator wise) |
| |
Show all answered / un-answered tickets under department (date wise, department head wise, operator wise) |
| |
Show all transferred tickets under department (date wise, department head wise, operator wise) |
| |
All active / inactive department heads and operators in department |
| |
Show all locked tickets under department (date wise ) |
|
|
|
 |
| |
Create New category under selected Department |
| |
Edit category |
|
Delete category and all tickets, there replies , everything under it |
| |
Active / inactive |
| |
Assign multiple operators with ranking to categories |
| |
Show all tickets under category (date wise, department head wise, operator wise) |
| |
Show all answered / un-answered tickets under category (date wise, department head wise, operator wise) |
| |
Show all transferred tickets under category (date wise, department head wise, operator wise) |
| |
All active / inactive operators in categories |
| |
All locked tickets under category |
|
|
|
| |
| |
Department Heads / Operators |
|
|
|
|
| |
Create New category under selected Department |
| |
Edit category |
|
Delete category and all tickets, there replies , everything under it |
| |
Active / inactive |
| |
Assign multiple operators with ranking to categories |
| |
Show all tickets under category (date wise, department head wise, operator wise) |
| |
Show all answered / un-answered tickets under category (date wise, department head wise, operator wise) |
| |
Show all transferred tickets under category (date wise, department head wise, operator wise) |
| |
All active / inactive operators in categories |
| |
All locked tickets under category |
|
|
|
 |
| |
View all tickets of (client, operator, department) |
| |
View all Opened tickets of (client, operator, department) |
|
View all Closed tickets of (client, operator, department) |
| |
View all Locked tickets of (client, operator, department) |
| |
View all Transferred tickets of (client, operator, department) |
| |
Can ban a ticket |
| |
Reply to ticket |
| |
Can edit tickets |
| |
Can Transfer tickets |
| |
Can lock a ticket |
| |
View all Paid tickets / un-paid tickets |
| |
Can delete and close a ticket |
|
|
|
 |
| |
Ticket number |
| |
Dates between |
|
Banned tickets |
| |
Locked tickets |
| |
Closed tickets |
| |
Transferred tickets |
| |
Priority wise tickets |
| |
Client wise |
| |
Paid tickets |
| |
Un-paid tickets |
|
|
|
 |
| |
Add / edit / delete client |
| |
Change status of client / guest |
|
Make guest user to Client |
| |
Show all paid / unpaid tickets of client |
| |
Search by client name , email , ticket number |
| |
Show Answered / un-answered tickets |
|
|
|
|
