Create/Edit Department, Add / edit / delete client Create, Edit department heads / operators, Create/Edit category under Department, Assign multiple operators with ranking to categories, Show all tickets under category (date wise, department head wise, operator wise), View all tickets of (client, operator, department), View all Opened /Closed/ Locked/ Transferred tickets of (client, operator, department), View all Paid and un-paid tickets, Search by client name , email , ticket number, Add / Edit email template in HTML, Automatic email alert on all events, SMS Alerts Integration, Email Alerts, Escalation Matrix, IVR Integration, Voice Logger

Questions? Call : + 1-213-784-0936 (U.S.), + 91-11-30183232 (India)

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